Philadelphia, July 16, 2024 – truCX is set to redefine the customer experience (CX) landscape with its groundbreaking CX collaboration platform, offering organizations an unprecedented level of self-service capabilities and insights. This innovative solution promises to be a game changer for modern CX stakeholders, enabling them to achieve world-class improvements in customer satisfaction, loyalty and technology adoption.

Introducing truCX: A New Era of Self-Service in CX

In today's fast-paced business environment, the ability to swiftly adapt and respond to customer needs is paramount. truCX's platform empowers organizations to take control of their CX strategies and initiatives like never before. By providing a comprehensive suite of frameworks and insights, truCX allows CX professionals to streamline their processes, enhance collaboration, and drive meaningful outcomes quickly.

Key Features and Benefits:

- Self-Service Empowerment: truCX's platform is designed to be intuitive and user-friendly, allowing CX stakeholders to manage their initiatives independently. This reduces reliance on external consultants and accelerates the implementation of CX strategies.

- Data-Driven Insights: Leveraging advanced analytics, truCX provides actionable intelligence that helps organizations identify areas for improvement, high priorities, learn new capabilities, and track progress in real-time.

- Enhanced Collaboration: The platform fosters seamless collaboration among CX teams, breaking down silos and ensuring alignment on priorities and goals. This leads to more cohesive and effective CX efforts.

- Scalability and Flexibility: Built to accommodate the needs of modern organizations, truCX's platform is scalable and adaptable, catering to businesses of all sizes and industries.

A Game Changer for the CX Space

"The launch of truCX marks a significant milestone in the CX industry," said Richard Tarity, CEO of truCX. "Our platform is not just a tool, but a transformative solution that empowers organizations to take charge of their CX journeys and accelerate CX decision making. By providing a self-guided model, we are enabling businesses to be more agile, innovative, and responsive to their internal needs and their customer’s needs."

Built for Modern CX Stakeholders

truCX's platform is specifically designed with the modern CX stakeholder in mind. From Chief Customer Experience Officers to Vice Presidents of Customer Service, the platform addresses the unique challenges faced by CX leaders today. Whether it's aligning on experience priorities, acquiring and retaining talent, or making a compelling business case for CX initiatives, truCX offers the tools and insights needed to succeed.