What We're Reading
Industry reads hand-picked by our editors
Apr 23, 2026
Apr 22, 2026
Apr 21, 2026
Apr 20, 2026
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Restaurant Dive
Hi Auto’s latest tech targets the drive-thru pickup window
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CX Today
Artificial vs. Authentic: Aflac’s Intentional Approach to Humanizing AI
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The Wall Street Journal
Grab Looks to AI Robots to Deliver Your Meal
Apr 17, 2026
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Smithsonian Magazine
Customer Loyalty Was Once Measured in Green Stamps. And the More You Shopped, the Bigger the Rewards
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Modern Retail
Lowe’s leans on its 35 million loyalty members as it expands into kids’ programs and subscriptions
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CX Today
AI Slop Is a Customer Experience Problem – Is Multimodal the Cure
