What We're Reading
Industry reads hand-picked by our editors
Jun 08, 2026
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CX Today
Zoom: AI That Deflects Isn’t Solving Your CX Problem
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The Wall Street Journal
Americans on GLP-1s Are Overwhelming Retailers With Their Nonstop Returns
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Semafor
AI customer service is not ready for prime time
Jun 05, 2026
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The Wall Street Journal
What Is Personalized Pricing—and Why Are Lawmakers Scrambling to Ban It?
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TechTarget
Autonomous service still needs a human handoff
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Hotel Dive
IHG Hotels & Resorts launches ChatGPT app
Jun 04, 2026
Jun 03, 2026
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No Jitter
How Small Language Models could have big CX impact
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Retail Dive
Amazon offers AI agent tech to other retailers
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ATM Marketplace
10 banking customer experience strategies for 2026
Jun 02, 2026
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Travel + Leisure
Can a Cool Hotel Brand Survive a Loyalty Program?
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Business Insider
Delivery drivers say more customers are asking: Did you actually get my tip?
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CX Today
AI Isn’t Fixing CX, It’s Scaling Broken Automation
Jun 01, 2026
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CX Today
Why Bad AI Rollouts Break Customer Trust
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Retail Dive
Why Everlane and Shein are actually a good match
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The New York Times
A.I. Doesn’t Have to Mean Layoffs
