BetterHelp, the world's largest online therapy platform, has surpassed 5 million people across over 100 countries worldwide who have trusted its therapy services on their mental health journey. The milestone announcement accompanies the release of the company's 2024 Platform Quality and Outcomes report detailing transparent results on mental health outcomes.

The release of this comprehensive report comes at a critical time when global mental health challenges continue to escalate. According to recent studies, one in four people worldwide will be affected by mental or neurological disorders at some point in their lives, yet traditional barriers such as cost, stigma, and limited access have historically prevented many from seeking help. BetterHelp's innovative platform addresses these challenges by providing a digital solution that makes mental health support more accessible, affordable, and convenient.

Through the platform's network of 35,000 licensed and vetted therapists, BetterHelp's 2024 data revealed:

• 72% of clients experienced symptom reduction in their first 12 weeks
• 69% achieved reliable improvement
• 62% reached symptom remission
• 93% of client preferences were met when matching with a therapist
• 4.9 out of 5 average live session rating based on more than 1.7 million client ratings

The platform's accessibility metrics showed that 40% of new members experienced the benefits of therapy for the first time, with new clients typically matched with a therapist within 12 hours. Additionally, 82% of clients in treatment reported they were likely to recommend their therapist to others.

This groundbreaking data underscores the effectiveness of online therapy platforms in providing meaningful mental health interventions. By leveraging technology, BetterHelp has democratized access to professional counseling, reaching individuals who might otherwise never have sought mental health support. The platform's approach is particularly significant for populations in remote areas, those with mobility challenges, or individuals with demanding schedules who find traditional in-person therapy difficult to access.

"As this milestone and report both demonstrate, BetterHelp is doing something that has never been done before: providing access to high-quality mental health care at a massive scale," said Fernando Madeira, president and CEO of BetterHelp. "Over 5 million people have trusted us with their mental health journeys at sensitive moments in their lives, and we're proud to be able to provide this transparency about our platform and clinical outcomes in return."

In 2024, BetterHelp donated the equivalent of $14 million dollars of therapy through over 100 nonprofits, further demonstrating its commitment to expanding mental health support beyond its paid services.