What We're Reading

Industry Dive is an Informa TechTarget business.

This website is owned and operated by Informa TechTarget, part of a global network that informs, influences and connects the world's technology buyers and sellers. All copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. TechTarget, Inc.'s registered office is 275 Grove St. Newton, MA 02466.

Home
Library
Events
Press Releases

Get CX Dive in your inbox

The free newsletter covering the top industry headlines

Select user consent: By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy. You can unsubscribe at anytime.

Behind-the-Scenes Ops: Why Fulfillment is a Customer Experience Weapon

TD Bank Digital Strategy: Human-Centered Banking Innovation

Why Asos should be wary of banning customers returning unwanted goods

Hotel Tech-in: The company offering weather guarantees for guests

Hertz customers outraged over AI-powered scanner that detects small marks, charges hundreds — including $440 for one-inch scuff

NiCE Debuts New CEO, Products and Celebrity Brand Campaign

Starbucks urges customers to linger

Hibbett Launches Hibbett Kids to Enhance the Customer Experience

How ‘Process Mining’ Refines Ikea’s Rich, Plentiful Data so it Can be Put to Use

Back-to-school shoppers focus on sales, AI to search for deals

How The Fresh Market and Lidl are striving to stay relevant with shoppers

AI-Driven Shelves Are Changing Carrefour’s In-Store Experience

Amazon aims to speed up delivery to 4K rural communities by end of year

Starbucks revamps prices for extras

Luxury consumers are increasingly cautious about spending

AI Is an Incredible Customer Service Asset — But It’s Not Flawless. Here’s How to Avoid 4 Common Mistakes.

Restaurant AI adoption remains on the back burner

Klarna’s CEO Clones Voice for Customer Service Hotline

Businesses average 21 AI projects in production

Kroger obtains real-time consumer insights

Can promotion personalization reverse ‘vicious circle’ of mass discounts?

Reach our audience

Related Publications

Don't miss tomorrow's customer service industry news

What We're Reading

Jul 02, 2025

Jul 01, 2025

Jun 30, 2025

Jun 27, 2025

Jun 26, 2025

Jun 25, 2025

Jun 24, 2025