What We're Reading
Industry reads hand-picked by our editors
Jan 17, 2025
Jan 16, 2025
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CX Today
Contact Center AI Is Triggering Customers. Here’s How to Course Correct
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StateTech Magazine
Tech Trends: Contact Center AI Improves Citizen Experience and Agent Workspace
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Retail Customer Experience
Batteries Plus COO talks consumer trends, customer experience strategy
Jan 15, 2025
Jan 14, 2025
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The Guardian
Things aren’t all bad: hail the UK customer service heroes of 2024
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Vogue Business
How to win back the aspirational customer
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Marketing Dive
How Walmart’s latest brand refresh reinforces bigger digital ambitions
