What We're Reading
Industry reads hand-picked by our editors
Apr 17, 2025
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American Banker
Can AI fix customer service in payments?
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Retail Dive
Ikea expands small-format fleet with Dallas store
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CMS Wire
Coffee, Contact Centers and Closing the Customer Feedback Loop
Apr 16, 2025
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Retail TouchPoints
Foot Locker Adds New Customer Data Platform to Enhance Personalization
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CBS News
Starbucks changing its dress code for baristas. Here’s the new look.
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Chain Store Age
Donatos Pizza automating phone voice ordering
Apr 15, 2025
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The Wall Street Journal
That New Charge on Your Bill? Call It a ‘This Tariff Isn’t Our Fault’ Fee
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Retail Dive
Small businesses may take the brunt of tariffs, even when they’re based in the US
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Progressive Grocer
How Walmart Is Winning Value Shoppers
