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What We're Reading: Page 15

Industry reads hand-picked by our editors

Nov 14, 2024

Fast Company
‘Good experience builds loyalty’: Chewy’s CEO on meeting customer demand
CNN
Apple wants to help airlines find your lost luggage
Digital Signage Today
How AI and voice-speech interaction is transforming kiosk customer experience

Nov 13, 2024

CBS News
With Starbucks app down, customers complain they can’t order drinks
The Financial Brand
How to Improve Your Bank’s Mobile App
Retail TouchPoints
Harrods Enhances Global Ecommerce with Localized Experiences

Nov 12, 2024

HR Dive
Consumers are tired of ‘tipflation.’ Should employers reconsider their compensation approach?
The Wall Street Journal
A New Streaming Customer Emerges: the Subscription Pauser
Retail Dive
‘Contradictions and mixed signals’ in the economy won’t affect holiday sales growth: NRF

Nov 11, 2024

The New York Times
Elwood Edwards, Voice of AOL’s ‘You’ve Got Mail!’ Alert, Dies at 74
Bloomberg
Trump Has Tools to Fire Consumer Financial Regulator Chopra in Second Term
The Wall Street Journal
New Starbucks CEO Brian Niccol Posed as a Customer: Here Are the Changes to Expect First

Nov 08, 2024

Marketing Dive
Papa Johns names new CMO to elevate data-driven creativity
CX Today
Essential Technologies Shaping the Future of Contact Centers
Retail Dive
Under Armour plots ‘most significant’ marketing to date as it works to win back shoppers

Nov 07, 2024

HR Dive
3 tips for handling election emotions in the workplace
PYMNTS
Walmart EVP: Digital Helps Create ‘Moments of Serendipity’ In-Store for 100 Million Weekly Shoppers
StateTech Magazine
3 Opportunities to Elevate the Citizen Experience

Nov 06, 2024

C-Store Dive
Sheetz accepting crypto at all locations
CX Today
Microsoft Is Phasing Out Its Customer Service Hub (CSH) App
Morning Consult
What Airlines Can Do to Improve Customer Satisfaction

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