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What We're Reading: Page 7

Industry reads hand-picked by our editors

Feb 19, 2025

Banking Dive
Judge halts CFPB firings
CX Network
Groupon taps Trustpilot VoC to drive new service standards
CX Today
8x8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years

Feb 18, 2025

Loyalty360
Choice Hotels and Westgate Resorts Partner to Enhance the Customer Experience
C-Store Dive
Foxtrot relaunches delivery for Dallas stores
Monitordaily
Customer Satisfaction Drives Financial Strength, Even as CX Struggles

Feb 13, 2025

No Jitter
Conversations in Collaboration: Gartner’s Tom Coshow on AI Agents and Agentic AI
CX Network
From Amazon to everywhere: How the cloud is changing CX
Retail Dive
Macy’s sticks with stores chief to lead brick-and-mortar transformation

Feb 12, 2025

RetailWire
Chick-fil-A Is Reinventing the Drive-Thru Experience Thanks to Drones. Here’s What’s Happening
Banking Dive
CFPB’s enforcement, supervision chiefs step down
CFO Dive
DeepSeek’s lower-cost AI model could supercharge adoption, use cases: Goldman Sachs

Feb 11, 2025

Retail Dive
Consumers expect inflation increase amid tariff talks
Destination CRM
Don’t Let Fear Deter CX Investments in 2025
Skift
British Airways Boosts Loyalty Messaging to ‘Reassure’ Customers

Feb 10, 2025

Restaurant Dive
One-third of independent restaurants expect sales declines from tariffs
The New York Times
When It Comes to Investing, Is A.I. Worth the Hype?
CFO Dive
Costco’s ‘voice’: The long goodbye

Feb 07, 2025

CIO Dive
AI success hinges on data sovereignty, compliance
CMS Wire
The Future of Content: IKEA’s Strategy for AI, Systems Thinking and Change Leadership
Modern Retail
How Modern Animal is using technology to make pet care more customer-centric

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Library resources

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The tech trends transforming customer experience Supported by CallMiner
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Building a strong customer service strategy Supported by SendBird
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Leveraging generative AI in the customer experience Supported by Talkdesk

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Company Announcements

Temu Named to USA TODAY’s 2025 Best Customer Service List From Temu

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Events

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Webinar | 2 p.m. ET AI-powered CX: Top 5 ways to power up your retail contact center Presented by studioID and Talkdesk
17 JUN

Virtual Event | 2 p.m. ET Loyalty 2.0 Capturing — and keeping — the customer Presented by CX Dive, Marketing Dive, Hotel Dive and Restaurant Dive

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Industry Intel

Top 5 things that CX leaders should know to stay ahead Webinar - on demand • Provided by Zendesk
Transforming CX interactions: How to scale generative AI agents for success Webinar - on demand • Provided by ASAPP

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