Bryan Wassel
ReporterBryan Wassel is a reporter for CX Dive and helped launch the publication in 2023. Prior to joining Industry Dive, Bryan covered the retail and grocery industries for publications including Retail TouchPoints and The Food Institute. He grew up in New Jersey and currently lives in Philadelphia.
295 articles by Bryan Wassel
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How retailers are approaching customer experience in 2025
Jan. 20, 2025 -
How Circle K turns customer feedback into actionable insights
Jan. 16, 2025 -
Ulta Beauty has big plans for its personalization efforts in 2025
Jan. 15, 2025 -
Sweetgreen CTO shares the chain’s data-focused approach to CX
Jan. 15, 2025 -
Baskin-Robbins’ new loyalty program aims to balance simplicity and variety
Jan. 13, 2025 -
AT&T aims to draw customers with service guarantee
Jan. 9, 2025 -
Albertsons boasts 15% loyalty member growth
Jan. 9, 2025 -
5 customer experience trends to watch in 2025
Jan. 8, 2025 -
Consumers embraced generative AI for holiday shopping
Jan. 7, 2025 -
Concerns linger even as consumers embrace generative AI
Jan. 7, 2025 -
E-commerce, media behind in digital accessibility, study finds
Jan. 3, 2025 -
Customers want payment convenience during and after transactions
Jan. 3, 2025 -
Consumers want deals, convenience from personalization, survey finds
Jan. 2, 2025 -
Darden Restaurants begins POS rollout as it pursues speedier service
Dec. 19, 2024 -
Brand loyalty is down from 2022 levels, study finds
Dec. 18, 2024 -
Lines can make customers rethink a shopping trip, survey finds
Dec. 17, 2024 -
5 customer experience predictions for 2025
Dec. 17, 2024 -
Customer service teams are behind on AI usage policies
Dec. 17, 2024 -
3 strategies for executing the new global CX standards
Dec. 16, 2024 -
Dave & Buster’s CEO out, but his CX strategy marches on
Dec. 13, 2024 -
Stitch Fix values flexibility in push for better client experiences
Dec. 13, 2024 -
Lowe’s puts tech first in its 2025 CX plans
Dec. 11, 2024 -
Rent the Runway improves customer onboarding to drive loyalty, engagement
Dec. 10, 2024 -
How to perfect customer service for holiday-stressed customers
Dec. 10, 2024 -
Ulta Beauty’s loyalty program hits 44.4M members
Dec. 6, 2024