Bryan Wassel
ReporterBryan Wassel is a reporter for CX Dive and helped launch the publication in 2023. Prior to joining Industry Dive, Bryan covered the retail and grocery industries for publications including Retail TouchPoints and The Food Institute. He grew up in New Jersey and currently lives in Philadelphia.
262 articles by Bryan Wassel
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Walmart makes convenience a priority as it grows e-commerce market share
Nov. 21, 2024 -
How new global CX standards aim to conquer data management challenges
Nov. 21, 2024 -
Lowe’s courts pros while leveraging loyalty to engage DIY shoppers
Nov. 20, 2024 -
Google Lens can now tailor search results to the store you’re in
Nov. 19, 2024 -
How consumers are using social media for holiday customer service
Nov. 15, 2024 -
Retailers confront trust issues as generative AI becomes commonplace
Nov. 15, 2024 -
What CX experts are watching in Trump’s second term
Nov. 14, 2024 -
Cava emphasizes people over technology in its CX upgrades
Nov. 13, 2024 -
Home Depot caters to professional contractors with CX role
Nov. 12, 2024 -
Eventbrite upgrades customer support as revenue dips
Nov. 12, 2024 -
How synthetic data might shape consumer research
Nov. 11, 2024 -
Expedia Group boosts app user experience, loyalty offerings
Nov. 8, 2024 -
Taco Bell puts AI front-and-center in drive-thru strategy
Nov. 8, 2024 -
Lowe’s bulks up loyalty benefits with personalized tools and advice
Nov. 6, 2024 -
David’s Bridal turns brides into influencers through its loyalty program
Nov. 6, 2024 -
Wendy’s credits tech for better drive-thru experiences, employee satisfaction
Nov. 1, 2024 -
Most consumers prefer live agents for customer service, survey finds
Nov. 1, 2024 -
Starbucks brews CX plans to improve in-store, mobile ordering
Oct. 31, 2024 -
McDonald’s boasts faster drive-thru order times, higher satisfaction in Q3
Oct. 30, 2024 -
How The Vitamin Shoppe builds flexible customer experiences
Oct. 30, 2024 -
More CMOs are making strategies with customers in mind, study finds
Oct. 28, 2024 -
A look at how culture, employee experience fit into global CX standards
Oct. 28, 2024 -
T-Mobile to tap AI for preemptive customer service
Oct. 24, 2024 -
Verizon sees CX as key pillar in its fight against customer churn
Oct. 23, 2024 -
CX leaders are looking beyond chatbots with AI investments
Oct. 23, 2024