When discussing how to improve customer experience, the federal government isn’t usually top of mind. But the Biden-Harris administration and some members of Congress are trying to change that.
In July, the Biden-Harris administration announced its “Time Is Money” initiative, an effort to crack down on businesses that seek to maximize profit by purposefully providing poor customer service.
Government agencies have been hard at work to protect customers and ensure positive customer experiences. The Federal Trade Commission has taken on fake reviews, banning the sale and purchase of false testimonials in a new rule. The Consumer Financial Protection Bureau is looking to issue chatbot guidance about when a customer must have access to talk to a human.
Meanwhile, members of Congress are targeting “junk fees” in an effort to prohibit deceptive advertising of prices for hotel rooms.
Here are six stories on how the government is looking to improve CX:
