What We're Reading: Page 13
Industry reads hand-picked by our editors
Dec 06, 2024
Dec 05, 2024
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Tech Informed
How Etsy’s tech strategy drives innovation and enhances user experience
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The Wall Street Journal
Buy Now, Pay Later Has Almost a Billion Reasons to Celebrate the Season
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TechCrunch
AWS wants to make your call center interactions less painful
Dec 04, 2024
Dec 03, 2024
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The Wall Street Journal
The No-Frills Service That’s Delivering More and More Packages
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CX Today
Twilio Previews New AI Assistants for Customer-Facing Teams
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The Conversation
Tip pressure might work in the moment, but customers are less likely to return
Dec 02, 2024
Nov 27, 2024
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Retail Customer Experience
Shoe retailer Clarks overhauls digital, in-store platforms with big ROI rewards
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NBC News
Senator introduces bill to compel more transparency from AI developers
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Business Insider
AI Customer Service Chatbots Are Making People Miserable and Annoyed
Nov 26, 2024
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PYMNTS
Geolocation Impacts Customer Experience During the Holidays
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Grocery Dive
Kroger CMO Stuart Aitken to step down
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Computer Weekly
Human-centric AI drives customer experience loyalty
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