What We're Reading: Page 30
Industry reads hand-picked by our editors
Nov 22, 2023
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Forbes
Reviving The High Street: Strategies For A Resilient Future
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Skift
U.S. Prepares for Record 30 Million Thanksgiving Air Travelers
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Fortune
FOMO, ‘when’ and ROI: CEOs are stressed about AI, and an army of experts are helping them decide where to place the right AI bets
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CEOWORLD Magazine
Elevating CX in Digital Retail
Nov 21, 2023
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The New York Times
Tip a Self-Service Kiosk? How to Deal With the Many Requests for Tips.
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Forbes
If NPS Is Ultimate Question, Then This May Be The Most Timeless Question
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INSCMagazine
The Transformation of Travel: Harnessing the Power of AI for Enhanced Customer Experiences and Operational Efficiency
Nov 20, 2023
Nov 17, 2023
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Fast Company
The changing landscape of email in customer experience
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Business Insider
Conversational AI Is Revolutionizing Customer Experience
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CMS Wire
2023 CX Blunders: Key Lessons in Customer Experience