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What We're Reading: Page 29

Industry reads hand-picked by our editors

Jun 28, 2024

The New York Times
Landlords Have Started Using A.I. Chatbots to Manage Properties
CX Today
Contact Center Voice AI: Where Most Businesses Go Wrong
Forbes
The Secret Sauce That Drives Costco’s Customer Loyalty

Jun 27, 2024

Restaurant Dive
Cracker Barrel begins menu transformation with 14-store test
Grocery Dive
Price Chopper picks up Instacart’s smart carts
ET Edge Insights
The Future of CX: How technology is revolutionising customer experience management

Jun 26, 2024

C-Store Dive
Paytronix adds gaming offers to loyalty programs
Marketing Dive
PepsiCo experiments with Smart Cans, AI tech to improve personalization
The Guardian
Qantas drops out of top 20 airline rankings as world’s best named

Jun 25, 2024

The Verge
Shopify’s AI ‘Sidekick’ chatbot for merchants is now in early access
Engadget
How small claims court became Meta’s customer service hotline
Fast Company
Four generative AI use cases that are revolutionizing customer experiences

Jun 24, 2024

Retail Dive
Consumers were still cautious in May. That might be a good thing.
Harvard Business Review
The High Cost of Misaligned Business and Analytics Goals
Nearshore Americas
US Court Challenges Use of AI in Contact Centers

Jun 21, 2024

Reuters
Verizon uses GenAI to improve customer loyalty
Marketing Dive
Amazon unveils cookieless ad-targeting solution at Cannes Lions
CIO
Salesforce debuts gen AI benchmark for CRM

Jun 20, 2024

Ars Technica
T-Mobile defends misleading “Price Lock” claim but agrees to change ads
CX Today
The Next-Gen Contact Center Starts with Conversational AI
No Jitter
Empowering Agents: AI-Driven Coaching Drive Contact Center Excellence

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Library resources

Trendline
The tech trends transforming customer experience Supported by CallMiner
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Building a strong customer service strategy Supported by SendBird
Trendline
Leveraging generative AI in the customer experience Supported by Talkdesk

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Company Announcements

Temu Named to USA TODAY’s 2025 Best Customer Service List From Temu

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Events

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Webinar | 2 p.m. ET AI-powered CX: Top 5 ways to power up your retail contact center Presented by studioID and Talkdesk
17 JUN

Virtual Event | 2 p.m. ET Loyalty 2.0 Capturing — and keeping — the customer Presented by CX Dive, Marketing Dive, Hotel Dive and Restaurant Dive

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Transforming CX interactions: How to scale generative AI agents for success Webinar - on demand • Provided by ASAPP
Top 5 things that CX leaders should know to stay ahead Webinar - on demand • Provided by Zendesk

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