What We're Reading: Page 29
Industry reads hand-picked by our editors
Feb 16, 2024
Feb 15, 2024
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ABA Banking Journal
Unlocking customer loyalty: The power of first-party data
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Fast Company
Customer service versus customer experience: Master both!
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MediaPost
Proposal To Outlaw Fake Reviews Too Vague, IAB Says
Feb 14, 2024
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The Financial Brand
How United Bank Launched AI in its Customers Service Strategy
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Reuters
US says leading AI companies join safety consortium to address risks
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Automotive News
How auto brands can transform the consumer experience
Feb 13, 2024
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Fast Company
Customer service has died. Long live customer service
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BizTech Magazine
To Predict Consumer Behavior, Retailers Turn to Data Analytics
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Women’s Wear Daily
Generative AI for Retail Business Transformation, Customer Engagement
Feb 12, 2024
Feb 09, 2024
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CNN Business
McDonald’s pushed customers to the brink on price. They’re starting to push back
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Forbes
The Art Of Crafting Unforgettable Customer Experiences
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Insurance Business America
Can insurers keep pace with consumer expectations?
Feb 08, 2024
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American Banker
Virtual assistants are the future, but some banks are falling behind
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The Financial Brand
Banking on Personalized AI for Customer Experience
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Bloomberg
Target (TGT) Paid Membership Program Would Be Like Amazon Prime, Walmart+
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