What We're Reading: Page 33
Industry reads hand-picked by our editors
Jan 08, 2024
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Computer Weekly
Richer customer experiences at your service
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Retail Customer Experience
AI ranks high on retail CX 2024 predictions
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MeriTalk
TSA to Modernize, Expand CX Tech in 2024
Jan 05, 2024
Jan 04, 2024
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Restaurant Dive
Starbucks will accept diners’ personal mugs for drive-thru, app orders
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Payments Dive
New York enacts surcharge law
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Federal News Network
DHS sees ‘usability testing’ as central to big burden reduction goals
Jan 03, 2024
Jan 02, 2024
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Fast Company
The future of customer loyalty
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Harvard Business Review
How Companies Can Build Trustworthy AI Assistants
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Ad Age
Why brands urgently need to rethink CX
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