What We're Reading: Page 34
Industry reads hand-picked by our editors
Dec 20, 2023
Dec 19, 2023
Dec 18, 2023
Dec 15, 2023
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C-Store Dive
4 new c-store formats rolling out across the industry
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Forbes
Wowing Customers Through Their Senses
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Harvard Business Review
You Need More Than Data to Understand Your Customers
Dec 14, 2023
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MIT Technology Review
These robots know when to ask for help
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Yahoo Finance
Alphabet Adds Loyalty Cards to Wallet App for Wear OS
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Ad Age
Why brands urgently need to rethink CX
Dec 13, 2023
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Entrepreneur
Inside the Resort Where Customer Service Reigns Supreme
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Fast Company
Make it or break it: 3 client experience must-haves for client retention
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The New York Times
Shoppers, Facing Holiday Spending, Turn to Loyalty Programs
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