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What We're Reading: Page 34

Industry reads hand-picked by our editors

May 09, 2024

Retail Dive
Gap names new global chief marketing officer amid push to revitalize brand
NBC Montana
IRS commissioner warns of worse customer service, lower tax collection if budget is cut
Kiosk Marketplace
Phygital dining and the rising demand for self-service kiosks

May 08, 2024

PYMNTS
Citi’s Chief Digital Officer Connects Data to Customer Experience
Chain Store Age
Shein customers can now make returns at Forever 21 stores
TechRadar
Could AI reliance lead to CRM failure? We discuss Workbooks’ latest survey results.

May 07, 2024

Hotel Dive
MGM CEO: Marriott loyalty partnership ‘exceeds expectations’
PYMNTS
Citi’s Chief Digital Officer Connects Data to Customer Experience
No Jitter
Do We Still Need Human Customer Agents? Yes.

May 06, 2024

The New York Times
Meta’s A.I. Assistant Is Fun to Use, but It Can’t Be Trusted
ERP Today
Beyond Inc. invests in Salesforce to enrich customer experience
CX Today
Qualtrics Makes It “Easier Than Ever” to Personalize Customer Experiences

May 03, 2024

Wall Street Journal
Wayfair’s New Strategy Looks Built to Last
CBT News
Aftermarket service shops see higher ratings in 2024
Fintech Nexus
Overall U.S. customer satisfaction with BNPL grows: study

May 02, 2024

CNBC
Dave & Buster’s to allow customers to bet on arcade games
Fast Company
AI chatbots vs humans? Real customer service is worth waiting for
The Verge
ChatGPT’s AI ‘memory’ can remember the preferences of paying customers

May 01, 2024

Harvard Business Review
GenAI Can Help Companies Do More with Customer Feedback
Glossy
How Babor used personalization to boost e-commerce conversions by 82%
Ad Age
AI’s increased role in customer service and what it means for brands

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Library resources

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The tech trends transforming customer experience Supported by CallMiner
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Building a strong customer service strategy Supported by SendBird
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Leveraging generative AI in the customer experience Supported by Talkdesk

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Temu Named to USA TODAY’s 2025 Best Customer Service List From Temu

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17 JUN

Virtual Event | 2 p.m. ET Loyalty 2.0 Capturing — and keeping — the customer Presented by CX Dive, Marketing Dive, Hotel Dive and Restaurant Dive

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Transforming CX interactions: How to scale generative AI agents for success Webinar - on demand • Provided by ASAPP
Top 5 things that CX leaders should know to stay ahead Webinar - on demand • Provided by Zendesk

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