Customer experience leaders are navigating a sea of change as forces like AI and budget constraints shape the practice. Fortunately, conference organizers are setting 2025 dates to discuss CX strategy and how to overcome such challenges. Customer service automation, the role of loyalty programs and best practices for managing post-purchase experiences are just some of the areas these upcoming events will touch upon through a combination of panel sessions, trainings and networking opportunities.
Here are some of the events leaders should be aware of in the coming year. CX Dive couldn’t include every noteworthy conference — for instance, the National Retail Federation’s NRF ‘25 has a notable experience component — but we curated a list of the most relevant CX-specific events of 2025.
Top customer experience conferences in 2025
The Digital Experience Conference
March 18-20
Las Vegas
Adobe’s event features leaders like GM CEO Mary Barra and Delta CEO Ed Bastian, as well as more than 200 sessions and hands-on labs across 11 tracks like analytics and customer data management.
X4 Summit
March 18-20
TBD
QualtricsXM’s event includes networking opportunities, 30 experience management courses and case studies from customer service leaders.
Experience '25
March 24-26
Las Vegas
Featuring international brands from Meta to Johnson & Johnson, this Medallia event brings together practitioners in CX, contact center and EX and provides practical guidance building loyalty, AI implementation and more.
Service & Experience at Customer 2025
April 29-30
San Diego
Reuters brings together contact center, customer experience and customer success practitioners at its annual service and experience event.
Customer Experience Strategies Summit
May 14-15
Toronto
The Strategy Institute’s 13th annual event will discuss everything from crisis communication to digital services, with opportunities to connect with other CX professionals from across North America.
Customer Contact Week
June 9-12
Las Vegas
Customer Management Practice’s gathering of contact center professionals features speakers and sessions looking at the tools, technology and techniques shaping the future of the industry.
Connections 2025
June 11-12
Chicago
Salesforce’s annual Connections event is focused on the intersection of data and AI in marketing, commerce and customer experience, with sessions in-person and online.
CX Summit North America
June 23-26
Nashville, Tennessee
Forrester’s conference dives into a broad array of relevant customer experience topics, including AI, alignment, trust, loyalty and measurement. Earlier in the month, Forrester will host its CX Summit EMEA in London.
Support Experience Conference
TBD
TBD
While details are not yet available for its 2025 event, SupportLogic’s 2024 conference zeroes in on the use of generative and predictive AI to improve the post-sale customer experience.
