AI & Automation: Page 7

  • Microsoft CEO Satya Nadella addresses shareholders during Microsoft Shareholders Meeting December 3, 2014 in Bellevue, Washington.
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    Stephen Brashear / Stringer via Getty Images
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    Microsoft leans on AI to power experiences across LinkedIn, Bing

    The technology giant is using AI tools to enhance search and personalization across its apps and social media platforms.

    By • Oct. 31, 2023
  • The exterior of Dell's research and development facility in California
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    Justin Sullivan via Getty Images
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    Generative AI to power Dell’s self-service experience

    Automated issue resolution, self-service and hyper-efficient support aim to enhance customer experience.

    By • Oct. 27, 2023
  • A closeup of a person holding a smartphone featuring the responses from an AI chatbot. Explore the Trendline➔
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    Laurence Dutton via Getty Images
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    Trendline

    Generative AI

    In this Trendline, CX Dive explores how leaders are adopting generative AI in their CX practices.

    By CX Dive staff
  • An image of Domino's and Microsoft headquarters.
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    Courtesy of Domino's/Microsoft
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    Domino’s, Microsoft partner to bring AI to restaurants, online ordering

    The two companies will work together to create technology with Azure OpenAI to help managers handle inventory, staff scheduling and customer experience, with the first iteration of the generative AI set to roll out by March.

    By Julie Littman • Oct. 3, 2023
  • ServiceNow office building in Silicon Valley
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    Sundry Photography via Getty Images
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    ServiceNow targets service management with generative AI integrations

    The IT service management solution provides AI-driven search capabilities, and can automatically summarize cases, incident details and agent chat history.

    By Lindsey Wilkinson • Sept. 20, 2023
  • A Papa Johns' employee cuts pizza after preparing it.
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    Courtesy of Papa Johns
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    Where Papa Johns implements AI

    The company focuses on improving efficiency while tuning systems when the stakes are high, Papa Johns’ Justin Falciola said. 

    By Lindsey Wilkinson • Aug. 1, 2023
  • Blue and purple Taco Bell sauce packets are inscribed with messages against a metaverse-themed backdrop.
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    Retrieved from Taco Bell Corp. on August 25, 2022
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    Yum Brands inks AI-powered customer data partnership

    Treasure Data will collect first-, second- and third-party data for the restaurant company to create “a single view of a customer across multiple brands.”

    By Aneurin Canham-Clyne • July 6, 2023