Customer Service: Page 7
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Sundry Photography via Getty Images
ServiceNow targets service management with generative AI integrations
The IT service management solution provides AI-driven search capabilities, and can automatically summarize cases, incident details and agent chat history.
By Lindsey Wilkinson • Sept. 20, 2023 -
Permission granted by Twilio
Twilio taps AI to boost CX in calls
The Voice Intelligence tool will record and analyze the content of a call in real-time and can automatically redact personally identifiable information.
By Lindsey Wilkinson • Aug. 23, 2023 -
Explore the Trendline➔
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TrendlineCustomer service
In this Trendline, CX Dive explores how customer service is evolving to fit the needs of the modern businesses and demands of today’s customers.
By CX Dive staff -
Vnoam3d via Getty Images
Deep DiveGenerative AI’s momentum casts uncertainty over the future of the IT service desk
Experts wonder what role these tier one technologists will play in IT departments moving forward, even if analysts believe fears of imminent job loss are overblown.
By Lindsey Wilkinson • Aug. 21, 2023 -
Permission granted by Discover
Discover finds tech upskilling model in Chicago customer care hub
The company looks at the Chatham call center and technology hub as a model for site selections, hiring procedures, customer service experience and community development.
By Lindsey Wilkinson • Aug. 11, 2023
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