6 CX trends to boost ROI and retain customers

The recognition that customer experience is essential to business performance has led to its boom. Across industries, companies are investing in solutions to enhance customer interactions and increase brand loyalty.

By Kristen Doerer , Bryan Wassel • Nov. 6, 2023

Most unstructured enterprise data is siloed, report finds

Potential data breach costs nearly double for organizations with more fragmented data stockpiles, an IDC report found.

By Roberto Torres • Nov. 2, 2023

Data stacks haven’t caught up with generative AI enthusiasm

Few enterprises have reached the production stage, chief data officers said in an AWS survey.

By Roberto Torres • Oct. 19, 2023

How Capital One unlocked enterprise data, self-service workflows

Data democratization depends on organizational realignment as well as tech solutions, according to the company.

By Matt Ashare • Oct. 4, 2023

Yum Brands inks AI-powered customer data partnership

Treasure Data will collect first-, second- and third-party data for the restaurant company to create “a single view of a customer across multiple brands.”

By Aneurin Canham-Clyne • July 6, 2023