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What We're Reading: Page 18

Industry reads hand-picked by our editors

Oct 16, 2024

TechCrunch
How customer service AI startup Neuron7 convinced Keith Block to invest
RetailWire
Insights From DELIVER America: How Retailers Are Redefining the Customer Experience
ExecutiveBiz
What’s in Store for DHS’ CX-Focused Future?

Oct 15, 2024

Harvard Business Review
Personalization Done Right
BBC
‘I lost £165k to fraud in an hour’ - customers say they were let down by Revolut
CX Today
Mitel Launches GenAI-Powered Speech Analytics Platform

Oct 14, 2024

Marketing Dive
Consumers still ally with brands on social: Here’s what the numbers say
Retail Customer Experience
Primark debuts self-checkouts in UK
Packaging Dive
Consumers are confused by packaging sustainability claims

Oct 11, 2024

Fortune Europe
Irish-founded unicorn Intercom ditches ChatGPT for Anthropic’s Claude
Retail Brew
Lack of customer loyalty is forcing retailers to experiment
Kiosk Marketplace
Ikea kiosk helps customers find perfect mattress

Oct 10, 2024

The Financial Brand
Balancing Fraud Prevention and Customer Experience
CIO
Oracle adds agentic AI to Fusion Cloud CX
Convenience Store News
Taking Cues to Elevate the Customer Experience

Oct 09, 2024

PYMNTS
56% of US Consumers Experienced a False Payment Decline in Last 90 Days
CX Today
Cisco Enjoys a 75 Percent Surge In CCaaS Seats, Shares Plans for the Webex Contact Center
The Globe and Mail
Why customers increasingly refuse to be put ‘on hold’

Oct 08, 2024

Forbes
Is Channel Snobbery Holding Back Brands’ Customer Experience Efforts?
The Washington Post
Payment apps are soaring in popularity. Here’s what you need to know.
Federal News Network
Federal retirement backlog no longer top challenge for OPM, but IG says customer service issues remain

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Library resources

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The tech trends transforming customer experience Supported by CallMiner
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Building a strong customer service strategy Supported by SendBird
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Leveraging generative AI in the customer experience Supported by Talkdesk

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Company Announcements

Temu Named to USA TODAY’s 2025 Best Customer Service List From Temu

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17 JUN

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Top 5 things that CX leaders should know to stay ahead Webinar - on demand • Provided by Zendesk
Transforming CX interactions: How to scale generative AI agents for success Webinar - on demand • Provided by ASAPP

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