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What We're Reading: Page 19

Industry reads hand-picked by our editors

Oct 07, 2024

Bloomberg
Ryanair’s Customer Data Process Under Review by Regulator
ATM Marketplace
Creating the best retail banking experience
Business Traveller
Finnair’s CEO on the airline’s new strategy, cabin renewal and customer experience

Oct 04, 2024

CNN Business
Bank of America says widespread outage is nearly fixed
Wall Street Journal
Southwest Airlines Assigned Seats: The Winners and Losers
Fortune
Exclusive: Lorikeet, an AI customer service platform, comes out of stealth with $5 million in seed funding

Oct 03, 2024

Harvard Business Review
3 Traps on the Way to Becoming a Customer-Centric Company
Computer Weekly
Digital customer experience critical for manufacturing, construction
Insurance Business UK
What does the future of customer experience look like?

Oct 02, 2024

C-Store Dive
Weigel’s uses in-store tablets to boost loyalty signups
Nanalyze
AI Is Upending Call Centers. Here’s How to Invest.
Diginomica
Salesforce Service Cloud - moving from incremental to exponential AI benefits

Oct 01, 2024

CX Today
The Power of Customer Journey Mapping in the CPG Industry
PYMNTS
Walmart and Amazon Offer New Payment Options
The News-Gazette
Niemann’s concept focuses on ‘elevated customer service,’ company says

Sep 30, 2024

CustomerThink
Lessons from Amazon, Walmart, and Zara: How Operational Excellence Can Improve Customer Experience
TechCrunch
Pylon lands $17M investment to build a full service B2B customer service platform
CX Today
8 Proven Ways to Harness Analytical Skills and Improve Customer Experiences

Sep 27, 2024

CNN Business
McDonald’s touchscreen kiosks were feared as job killers. Instead, something surprising happened
BizTech Magazine
For a Seamless Customer Experience, Banks Turn to QR Codes
PYMNTS
CarMax Focuses on Customer Experience to Grow Loyalty

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Library resources

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The tech trends transforming customer experience Supported by CallMiner
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Building a strong customer service strategy Supported by SendBird
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Leveraging generative AI in the customer experience Supported by Talkdesk

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Temu Named to USA TODAY’s 2025 Best Customer Service List From Temu

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17 JUN

Virtual Event | 2 p.m. ET Loyalty 2.0 Capturing — and keeping — the customer Presented by CX Dive, Marketing Dive, Hotel Dive and Restaurant Dive

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Top 5 things that CX leaders should know to stay ahead Webinar - on demand • Provided by Zendesk
Transforming CX interactions: How to scale generative AI agents for success Webinar - on demand • Provided by ASAPP

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