CONTINUE TO SITE ➞

Don't miss tomorrow's customer service industry news

Let CX Dive's free newsletter keep you informed, straight from your inbox.

By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy. You can unsubscribe at anytime.

Library
Events
Press Releases

Strategy
AI & Automation
Technology
Loyalty
Data & Analytics
Customer Service
Personalization

What We're Reading: Page 20

Industry reads hand-picked by our editors

Sep 26, 2024

Retail Dive
Anthropologie unveils holiday house in NYC
Sports Business Journal
San Jose Sharks implement SAP’s CX solutions, see strong growth
Federal News Network
GAO pushes forward on intelligent automation to improve cybersecurity, CX

Sep 25, 2024

PYMNTS
How GlassCraft’s DoorCrafter Simplifies the B2B Customer Experience
Kiosk Marketplace
SSIS: Gong cha’s digital transformation, a conversation with Rebecca Kahn
Total Retail
How Digital Humans Help Brands Tap Into the Untapped Customer

Sep 24, 2024

Bloomberg
How Sonos Botched an App and Infuriated Its Customers
PYMNTS
Brands Ramp Up Innovation to Elevate Customer Loyalty and Rewards Redemption
Forbes
Finally, Customer Satisfaction Is Improving

Sep 23, 2024

Cloud Wars
Microsoft VP of Business Copilot and AI: Copilots Help Reimagine Customer Experience, Vertical Industries
WWD
Tarte’s Maureen Kelly on the Power of Personalization
SiliconANGLE
AI agents transform CRM: Salesforce Agentforce

Sep 20, 2024

The New York Times
Meta, TikTok and More Sites Engaged in ‘Vast Surveillance,’ a New FTC Study Finds
PYMNTS
TransUnion, MoneyLion Team on Consumer Finance Personalization
Marketing Dive
Chipotle plans digital scavenger hunt to dole out $1M in free quesadillas

Sep 19, 2024

CX Today
Talkdesk Launches a One-Click “AI Rewriter” Solution for Contact Center Agents
CNBC
Jim Cramer says AI’s real enterprise value lies in customer service
TechTarget
Elevate customer experience with AI and analytics

Sep 18, 2024

Harvard Business Review
How Companies Can Use AI to Better Serve Deaf and Hard of Hearing Customers
Sourcing Journal
Levi’s Uses In-Store App to Tailor the Customer Experience
CX Today
Genesys and Salesforce Expand the Availability of Their Unified CCaaS-CRM Offering

Previous Next

Get the free newsletter

Subscribe to CX Dive for top news, trends & analysis

Email:

Select user consent: By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy. You can unsubscribe at anytime.

A valid email address is required. Please select at least one newsletter.

Library resources

Trendline
The tech trends transforming customer experience Supported by CallMiner
Trendline
Building a strong customer service strategy Supported by SendBird
Trendline
Leveraging generative AI in the customer experience Supported by Talkdesk

View all

Company Announcements

Temu Named to USA TODAY’s 2025 Best Customer Service List From Temu

View all | Post a press release

Events

29 APR

Webinar | 2 p.m. ET AI-powered CX: Top 5 ways to power up your retail contact center Presented by studioID and Talkdesk
17 JUN

Virtual Event | 2 p.m. ET Loyalty 2.0 Capturing — and keeping — the customer Presented by CX Dive, Marketing Dive, Hotel Dive and Restaurant Dive

Promote an event

Industry Intel

Transforming CX interactions: How to scale generative AI agents for success Webinar - on demand • Provided by ASAPP
Top 5 things that CX leaders should know to stay ahead Webinar - on demand • Provided by Zendesk

Explore

About
Editorial Team
Contact Us
Newsletter
Purchase Licensing Rights
Press Releases
What We're Reading

Reach our audience

Advertising
Post a press release
Promote an event

Related Publications

CIO Dive
Marketing Dive

Industry Dive is an Informa TechTarget business.

This website is owned and operated by Informa TechTarget, part of a global network that informs, influences and connects the world's technology buyers and sellers. All copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. TechTarget, Inc.'s registered office is 275 Grove St. Newton, MA 02466.

Home
Library
Events
Press Releases

Get CX Dive in your inbox

The free newsletter covering the top industry headlines

Email:

Select user consent: By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy. You can unsubscribe at anytime.

A valid email address is required. Please select at least one newsletter.