What We're Reading: Page 22
Industry reads hand-picked by our editors
Feb 22, 2024
Feb 21, 2024
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Hospitality Net
Guest-first: hotel systems must prioritise hospitality experiences
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Forbes
How Boll & Branch Is Using Hospitality To Transform Luxury Bedding
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Retail Customer Experience
How AI can help better manage retail returns
Feb 20, 2024
Feb 16, 2024
Feb 15, 2024
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ABA Banking Journal
Unlocking customer loyalty: The power of first-party data
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Fast Company
Customer service versus customer experience: Master both!
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MediaPost
Proposal To Outlaw Fake Reviews Too Vague, IAB Says
Feb 14, 2024
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The Financial Brand
How United Bank Launched AI in its Customers Service Strategy
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Reuters
US says leading AI companies join safety consortium to address risks
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Automotive News
How auto brands can transform the consumer experience
Feb 13, 2024
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Fast Company
Customer service has died. Long live customer service
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BizTech Magazine
To Predict Consumer Behavior, Retailers Turn to Data Analytics
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Women’s Wear Daily
Generative AI for Retail Business Transformation, Customer Engagement