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What We're Reading: Page 22

Industry reads hand-picked by our editors

Sep 09, 2024

MarketWatch
Top Customer Retention Strategies of 2024
CX Today
Salesforce to Acquire Own Company for $1.9BN, Biggest Acquisition Since Slack
TechTarget
Benefits and challenges of contact center benchmarking

Sep 06, 2024

CX Today
RingCentral Introduces Its New AI Assist Solutions for RingCX
USA Today
Consumer spending data looks solid, but some shoppers continue to struggle
UC Today
It’s Time for UC Providers to Build their CX Practices

Sep 05, 2024

Business Insider
To speak to a representative, press $$
Australian Broadcasting Corporation
Businesses using AI without telling customers or employees, survey reveals, as government moves on ‘mandatory’ AI rules
PYMNTS
Salesforce Acquires AI Voice Agent Developer Tenyx

Sep 04, 2024

AP News
AI may not steal many jobs after all. It may just make workers more efficient
Travel And Tour World
Discover Airlines Appoints Marco Goetz to Propel Revenue Growth and Elevate Customer Experience
Retail TouchPoints
What Does the Future Hold for IRL Experiences?

Sep 03, 2024

CX Today
Oracle Announces Revenue-Boosting All-in-One CX Management Solution
Federal News Network
Meet the woman behind the latest customer experience drive
American Medical Association
How the AMA is improving physicians’ customer experience

Aug 30, 2024

CX Scoop
Zendesk Introduces First-Ever Outcome-Based Pricing for AI Agents
The New York Times
At Costco, Shopping for Clues About Consumers
PYMNTS
Galileo: Banks Must Predict Customer Experience to Combat Fraud

Aug 29, 2024

CX Today
Transitioning to a Dynamic Data Hub: The Future of CX
CMS Wire
How United Airlines Turned Real-Time Data into CX Gold
Fashion Dive
Temu accused of sending unsolicited marketing texts in class action lawsuit

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Library resources

Trendline
The tech trends transforming customer experience Supported by CallMiner
Trendline
Building a strong customer service strategy Supported by SendBird
Trendline
Leveraging generative AI in the customer experience Supported by Talkdesk

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Company Announcements

Temu Named to USA TODAY’s 2025 Best Customer Service List From Temu

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Events

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Webinar | 2 p.m. ET AI-powered CX: Top 5 ways to power up your retail contact center Presented by studioID and Talkdesk
17 JUN

Virtual Event | 2 p.m. ET Loyalty 2.0 Capturing — and keeping — the customer Presented by CX Dive, Marketing Dive, Hotel Dive and Restaurant Dive

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Transforming CX interactions: How to scale generative AI agents for success Webinar - on demand • Provided by ASAPP
Top 5 things that CX leaders should know to stay ahead Webinar - on demand • Provided by Zendesk

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