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What We're Reading: Page 28

Industry reads hand-picked by our editors

Jul 10, 2024

Hotel Dive
Marriott unveils digital tools to ease business travel planning, booking
Food Dive
Oatly ushers in US chief customer officer
McKinsey
The evolution of customer care: AI and the Gen Z effect

Jul 09, 2024

Inc.com
Why ‘Customer Obsession’ Is the New Customer Service
The Wall Street Journal
Vanguard’s Die-Hard Customers Have a Message for New CEO: ‘The Service Is Abysmal’
McKinsey
The evolution of customer care: AI and the Gen Z effect

Jul 08, 2024

Harvard Business Review
How to Structure Customer Service Calls to Boost Satisfaction and Sales
CX Today
The Development of Sentiment Analysis: How AI is Shaping Modern Contact Centers
ATM Marketplace
Self service banking: 3 tools that improve the customer experience

Jul 05, 2024

CX Today
CX Trends: What’s New in the Customer Experience World?
TechTarget
Machine customers explained: Everything you need to know
Modern Retail
Lowe’s new CMO is focused on improving the “big experiences that matter to our biggest customer segments”

Jul 03, 2024

Finovate
The Evolution of the Customer Experience Discussion in Fintech
ATM Marketplace
Self service banking: 3 tools that improve the customer experience
Harvard Business Review
How Starbucks Devalued Its Own Brand

Jul 02, 2024

Ars Technica
T-Mobile users enraged as “Un-carrier” breaks promise to never raise prices
CX Today
AI Customer Support: The Uses Cases, Best Practices, & Ethics
Footwear News
The Real Reasons Behind Patagonia’s New Work Policy: Relocate or Leave

Jul 01, 2024

Hotel Dive
Hotel Tech-in: The AI-powered system safely storing guest luggage
Barron’s
Apple Will Become the ‘Leader’ of the AI Consumer Experience, Analyst Says
WIRED
This Viral AI Chatbot Will Lie and Say It’s Human

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Library resources

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The tech trends transforming customer experience Supported by CallMiner
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Building a strong customer service strategy Supported by SendBird
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Leveraging generative AI in the customer experience Supported by Talkdesk

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Temu Named to USA TODAY’s 2025 Best Customer Service List From Temu

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17 JUN

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Transforming CX interactions: How to scale generative AI agents for success Webinar - on demand • Provided by ASAPP
Top 5 things that CX leaders should know to stay ahead Webinar - on demand • Provided by Zendesk

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